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Lost pictures on phones

I get asked a lot about how to get lost data back from phones. Many times the phones have been dropped and smashed or they've fallen into a puddle, the toilet, or worse... Most of the time I recommend people use the web site as the place to get their lost data back. Here are a few of the questions I've had lately. Basically I dropped my iPhone down the toilet, it was on whilst this was happening. The phone only stopped working when i took it out of the toilet and has been in a bag of rice ever since. It hasn't shown any signs of life. I was wondering if you could recover the data that was on it. I've lost many valuable pictures that I'd like recovering

Water damage to iPhone and Xiaomi phones - I'm in Dundee and get to Glasgow quite a lot.

My Samsung Galaxy S6 phone dropped and hit the ground, cracking. The screen is black, but the blue light is still on. Terrified of losing my data. I've been told by O2 and Carphone Warehouse to go to a third party shop in town where they should be able to fix the screen and save the data, but feel so nervous.

I am wanting yo know if you can recover data from iPhones that no longer switch on? If so roughly how much does it cost? Please could you email me, as I have no contact number at the moment, with the phone in its current state.

I have a Samsung M3 portable external storage. It was working fine. Then it has stopped. I was moving files from my pc to it to make space. I can not see it when I plug it in and but when I go to device manager I can. I have tried to chkdsk it but it says cannot open volume for direct access. It's saying it need to be intiatiated. I do not want to loss the data I have on this as I have deleted from my pc.

Post by data-recovery (2017-12-11 09:21)

Tags: samsung dundee phone recovery

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Photo Share - Need data recovery

The hard drive on my laptop stopped working and thousands of photographs. I did back them up but cannot locate the disks after moving 4 years ago. the disk holds lots of irreplaceable baby photos I can't get back. these were stored on picassa

I am in Guildford but the machine and user impacted is in London. Can I please get a quote on data recovery of an internal SSD? I would also need to arrange delivery to you. The problem started when the user deleted their files from a photo sharing program (I can't remember which one), now they have found that they don't have copies of these files and therefore need them recovered by a company like Data Clinic

photo share

Seagate 1TB External HD. Not being recognised by laptop. Making a faint beeping noise when powered up. Doesn't sound like it is powering up at all. Contains personal, sentimental photo's/video's. I didn't use a photo sharing program like iCloud and therefore am worried that my photos are now lost. Is there anything that can be done to retrieve them?

Like an idiot I haven't backed anything up and have no recovery disc either. (Plonker yes I know). So now I have the situation where I need to retrieve photographs and word documents and hope you are able to help. If you able to do this I would like to know what this is going to cost and how long it is going to take. If there are options for quicker service at extra cost, I would like to know that also, as I am anxious to get this sorted sooner rather than later. Could you also explain the options for getting this to you (my postcode in Guildford is GU4 6JF) presumably this involves me removing the hard drive from my laptop.

Post by data-recovery (2017-10-09 08:39)

Tags: photo share recover guildford

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WD drive data loss

My WD portable drives wire stopped working and I paid for a new one from amazon however no luck, The portable drive light is still working but not coming up when I put the USB into my computer. Is there absolutely any chance of recovering the files on the disc? With the light coming on you'd presume it's not broken?

Our external WD hard drive has not worked since our PC recently broke down. Now when we plug it in it does not recognise the device and says the drive needs re-formatting. The drive stored our pbotos, music and some MS files. Please could you quote for help to retrieve data.

Every time I plug the drive in it shows as "Local Disk" and I can't access it. It either slows the window down or craches the window altogether. I have over 800GB of stuff including pictures that I just can't afford to lose!

My WDBPCK5000ABK-01 was dropped an no longer works. What would be the cost of data recovery from this drive please?

When I plug my external hard drive into my computer this message pops up: The disk you inserted was not readable by this computer. The options are: Initialize.. Ignore Eject I think the problem occured when I tried to load more data onto it and it didn't have the space so it froze my finder (using a Mac). I restarted then the hard drive stopped working and displayed this message. All my family photos and uni work are on this drive so I don't want to lose it. Can you please help?

SMART failure

Samsung 320GB 2.5 HDD which was used as USB storage. The drive was dropped and now clicks when applying power via USB, it is mechanical failure. Drive also has SMART failure problem which means it doesn't load.

My software has broken down and can't access my phone to retrieve all my photos

My external HD is not detected by the laptop. The light is on and it seems to be working but it is not detected by the laptop. Is it possible to repare this? if not, is it possible recover the information? This problem has happened recently (1 day ago). How much could cost me? I live in reading so I can go to your offices there.

Laptop was dropped whilst on, then wouldn't load anything, have been told because it is a spin disc that I wouldn't be able to retrieve any data from it. Am desperate to get photos from it, is there a possibility they can be retrieved, if yes, what would the rough cost be?

Post by data-recovery (2017-10-03 09:40)

Tags: wd hard drive data loss

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Different problems needing data recovery

One of our external hard-drives cannot be read by any of our computers at work. When plugged in, it makes a ticking noise and the light blinks. It's a Western Digital My Passport drive, it's possible that it's been dropped from a small height. I need to get the data back.

Strange problem/update/virus on Win 10 machine wiped out hard drive files but also cloud files. Why no backup for the cloud was available is anyone's guess. After that a PC repair outfit went and put Windows back over the top. It's a mail contacts folder that's needed in the main for a Thunderbird account. Are you able to help please?

Heads gone on Western Digital 1tb 2.5inch blue drive. Platters OK, looking for drive to transplant platters or heads, so I can have the data back safely.

PC shut itself down whilst on and I have been unable to switch it back on. I had an IT tech at work have a look and it appears the NTFS has switched to RAW and drive sectors cannot be read/detected. The drive itself is running ok. Seagate Barracuda 2TB from Dell desktop

I am looking for help to recover data from a water damaged phone. The phone itself is beyond repair but we want all the information back off it (photos, videos, contacts and notepad messages ideally). The damage occurred approximately a month ago and was given to a company to attempt repair immediately but due to faults on their part we have only got the phone back today with no work being done meaning that the damage may have worsened.

I dropped the hard drive and now it is making noises when turned on and not read via usb to pc.

Dropped the drive. No visible damage. A technician opened it and tried to replace the usb port. Didn't work. Didn't tamper with the drive though but need to get the data and files recovered.

Post by data-recovery (2017-09-20 09:46)

Tags: data files missing help

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MacBook Air Data Recovery

This week we look at a couple of different hard drive problems on Apple Macbook Air computers.

Can't read FAT32 Drive My external hard drive will not be read by my Mac book air. It has worked on there previously and been formatted to FAT.32. I have an external WD hard drive. When I was living in Glasgow recently, the hard drive must have been damaged through airport travel I believe. I sent it off to a recovery company in Glasgow. They said they were unable to recover any data due to there being platter damage to the top platter. I'm no longer in Glasgow and now live in Chesterfield - close to Sheffield. If you have a data recovery centre in Sheffield I would appreciate you getting in touch with me. I couldn't just give up after one try so brought it over to UK where I am now living, to try a different company for recovery… Wondering what my chances are, is there much possibility of recovery?

Yes - I'd certainly be interested in examining your hard drive to see if I could do anything to retrieve the data for you. Can you tell me a little bit more about what the company said was the matter with the hard drive please? FAT32 drives are usually straightforward to work on so I have every confidence your data could be rescued.


I have been using my Toshiba External Hard Drive on my MacBook Air for a few years now. Last week I copied files and photos onto my hard drive and deleted them off my MacBook to free space. I attached my hard drive onto my MacBook today and it doesn't show up and says it is not readable. This means I cannot open, edit or view anything on this hard drive. I have no backup of the files on the drive and need to vie them.

The last time I saw a problem like this I was unable to assist personally, but I did send the computer off to the experts at Recover-Deleted-Data who were able to assist and restore the data back to the working computer. From memory the cost was around £450.

Post by data-recovery (2017-09-06 08:41)

Tags: macbook air data recovery

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Hard Drive Fails to Read

1tb Samsung External Hard Drive running on Macbook Pro. The device turns on but is not recognised by my mac – neither in finder or in disk utility.

Windows xp on start up – it ran CHkDSk and found sector errors and will not load XP – This PC works as our software and all our data is on it. We can therefore not access or run our dental software and the database

My iMac 1TB internal hard drive is failing and the data could not be recovered using Disk Warrior by Twilight Zone Engineering who are an Apple Service Provider. The drive can mount and the recovery partition is accessible but my iMac would not boot off the main partition. Would you be able to help recover the data and how much do you charge?

I am unable to access photographs on an SD card. I really need the photographs back if possible! The card was working without any problems until yesterday. Any help would be appreciated. Accidentally deleted all my holiday pics

I have had an external 2TB Seagate drive for a number of months and discovered yesterday that the drive now fails to read on any computer, and the LED no longer switches on. I have consistently made sure to take extra care removing and occasionally transporting the drive (covered in layers of protective clothing) and yet the drive now makes a nasty tick indicating mechanical damage, despite being stationary on the desk. Unfortunately since moving to a new home I have not had internet to continue backing the data (particularly photos, for my work) to the cloud.

Computer no longer reads data on external hard drive, keeps asking to format the disk – which I have not done. I can hear the disc spinning when the drive is plugged in

The harddrive stopped working a while ago, it used to come up with an error saying error format disk then that stopped coming up and in fact it didnt show up on my computer or disk mamagement at all. Then today i couldnt hear any sound at all.

Post by data-recovery (2017-08-14 12:03)

Tags: hard drive read fail

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Phones with lost data - recovery needed

I have deleted all my photos from my phone (Samsung Galaxy 5) by accident. Could you help me to recover them.

Phone had a bug and deleted files – apple advised to restore as phone would not turn on. Phone has now been restored and all data lost

iPhone 6 won't turn on but want to know if you can get my data some how!?. Dropped my phone down the toilet by accident and thought the problem was solved as I kept it in uncooked rice for over a day. The next day everything was working perfectly, even my camera and buttons. However, the next day the phone went black, and every time i try plug it in to the charger or try turn it on the white apple logo displays on start up and then the black screen returns. I have a lot of precious memories stored on my phone in photos and videos and was wondering if there is any possible way to retrieve these? Furthermore, how much are these services?

Recently my phone suffered some water damage from a cracked phone case (which was filled with glitter and a liquid). Since then my phone screen has been black – however, my phone does ring and, if I manage to swipe correctly, I can answer my phone. It also vibrates when I flick the loud/silent switch. I wondered if you would be able to shed light on the likelihood of this being fixed and give me an idea of price. I am also having trouble putting my photos onto my laptop as it says "Windows has stopped this device because it has reported problems. (Code 43)" and was wondering if this would be something you would be able to help me with. Although I am keen to get my phone working I am most concerned about losing all my pictures. As I am not actively using my phone at the moment, an email reply would be preferable.

Lost data on iPhone 4. The phone stated it went into a recovery mode. I pressed the update on the iTunes option and I have lost all my contacts and photos/videos

Initially my iPhone 4 wasn't turning on even after charging it, after some time it came up with this message After speaking to apple advisors online, I tried to update my phone on itunes and pressed the home and power button at the same time, the apple logo and a grey bar appeared but did not complete to a full bar. I tried on my computer and then on my brothers laptop the following day and had found a message saying update or restore. I clicked on update and it said updating iphone software. Extracting software on iPhone. After some time it said if your iphone can not be update you will have to restore to its factory settings. I am very upset and frustrated as I have lost all my data, including apps, contacts, notes, pictures etc without a backup. I did not expect this to happen. Luckily a few of my group chats have appeared on whatsapp have come up but not the full conversations from the start. Blocked contacts are still showing. Prior to this problem, I did have a problem with opening whatsapp, a message saying optimizing whatsapp kept appearing. Please advise on how I can recover my data.

Factory reset done without backup, can data be recovered – samsung s8

Post by data-recovery (2017-08-04 07:48)

Tags: phones recovery help

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Deleted A-Level Work

I had a folder on my desktop with my A level course work in and i deleted it by accident and i cant find it no where the 2 files one if them wasnin microsoft word and the other one was in microsoft powerpoint , is there anyway you can get the 2 files back?

I have a Dell laptop for work that runs Windows 7. It crashed last week during a software update. The hard drive is bitlocker encrypted but I/we don't have the bitlocker key. How much would it cost to recover the data on the hard drive without the key? Laptop can't read data from the hard drive as before. I think it's been knocked and is now not working.

Mac formatted harddrive 3tb Western Digital My book. Plugged in to PC – couldnt find it – plugged back into Mac which then also couldnt find it. It does show up in disk utility and you can run first aid but not a repair - I need the data back as it's got the coursework for my A-levels on it. Have used a paid for recovery software but it is complete waste of money – that being said, it can at least see the files are there. I work up the road from your leeds branch so need a price for recovery to another hard drive which I will provide.

Post by data-recovery (2017-07-24 10:19)

Tags: data formatted recovery advice

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Hard Drive Evaluated for Data Recovery

2Tb SATA Seagate Barracuda hard disk no longer visible in Windows or in BIOS. Makes repeated clicking sound on startup.

The hard drive is not opening when plugged into a machine, I have tried a few machines and they don't pick up that that hard drive has been inserted. It also makes a ticking sound every five mins or so.

hard drive evaluationSeagate hard drive seems not to be responding. Need data recovered. Hoping to drop the device in tomorrow or Friday. Please advise options for turnaround and cost. Feel free to call or email.

I have a drive that the system can pick up as a vice, but doesn't acknowledge it as a storage device. How much would it cost to get the data off this? It is a Samsung M3 Portable 1TB

my Mac hard drive has been sent away to a data recovery company with the following issues. Media Examined: Quantity Description Make Model Serial Number 1 HDD Seagate ST1000DM003 Z4Y0YSXV Technical Information: Operating System: Apple Mac OSX File System: NTFS Machine role: Workstation Physical Evaluation Findings: Visual Inspection for physical damage PASS Liquid contamination PASS Electronics visual inspection PASS Power-up test FAIL Media integrity scan FAIL Physical Evaluation Conclusion: The Hard Disk Drive (HDD) has suffered from the following failures which are preventing it from working correctly: – Internal Mechanical Failure – Electronics Failure Logical Evaluation Conclusion: A logical evaluation is not possible until the physical failure has been overcome, however we would expect data to be recoverable in most cases. Based on past experience of recovering data from this type of problem, the outcome is likely to be a very good recovery (see table). If specific files are required we recommend you take the file report option and pre-approve any recovery. This has been categorised as a Level 2 recovery. Recovery categories* Very good We expect most (71%-100%) data to be recovered. I have been given the following quote £793.20 inc postage & backup media on a standard option. Im mainly wanting the recovery as lots of photos of my kids which weren't backed up. Just wondered what you prices were for this kind of recovery? I look forwards to hearing from you.

Post by data-recovery (2017-07-14 10:25)

Tags: data recovery report evaluation

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Phone Data Recovery

In this post I will show you some examples of unresponsive broken mobiles phones and the wonders of phone data recovery and how the files can be retrieved from these phones.

iPhone 6 was dropped and run over by a car, post incident the phone still operated (incoming calls and texts continued) however was unable to accept as screen was shattered and touch screen did not work – nor was the information on the screen viewable due to the extensive damage. Phone was placed in bag and subsequently became dam/wet due to the extreme weather conditions. Although bag/phone was never submerged. Sadly I hadn't updated the phone since January It no longer turns on 2 weeks later. I am curious as to whether it's possible to gain the lost data (photos particularly) and what the rough cost would be?

I have a Samsung Galaxy J5 that I'd like to recover the text messages from (and pictures). I have tried some recovery software, but it needed to root the device and that did not work because of a FRP lock. Will you be able to recover the messages and if so, how much will it cost to do?

HTC phone dropped from top of car travelling. completely destroyed. interested in the pictures only as about 500 not back up!!!!!!! have tried a few places in london and they are telling me the mother board is broken. is all lost with that being broken??

We are in London on holiday for the week, staying in Holborn. In updating my wife's iPhone 6 on my laptop Mac Sunday, she inadvertently updated the phone as my Iphone, deleting her contacts, photos, etc. We reset to factory settings but she had not backed up on iCloud or iTunes. We have not touched the phone since. We would like to see if her original data on the phone could be recovered. We are in London until Saturday then return to the States. Can you help up us? My cell phone US number is active in the UK or please email me. I will respond almost at once. Thank you!

I have a broken screen on my Samsung Galaxy Note 4, but because the screen cracked, bled and is now black I cannot unlock the phone to retrive the data prior to a repair. Samsung are unable to help at all with data recovery and their and Googles ADM remote options for unlocking my phone do nothing. Please can you tell me if you can help? Online users suggest swapping mother boards with another Note 4 to remove data, but I do not have another Note 4 do be able to try this. Online software downloads do not have valid security certificates on their websites, so can't be trusted. also do you offer repairs and can you let me know a rough cost for these services so that I can make a quick decision about whether to go ahed or not?

My Mobile Phone has a cracked screen and I am unable to retrieve photos and phone numbers from my Samsung S6 device. I need assistance!

I own a Samsung Galaxy S4 phone and when backing up my photos I deleted the recorded videos on the device by mistake. These were all recorded from Nov 15 to present, approx 30 no. Would you be able to recover these from the device? If so could you please give an indication of cost. I would be able to visit the Glasgow branch to hand the device in.

my partner in Glasgow has in iPhone 6 which she accidental bent. It was still functioning correctly afterwards and had been for some time until she decided to try and bend it back. The phone then went blank and got extremely hot. Now won't switch on, plugging it in to a computer does nothing. There are some irreplaceable photos on it and she never backed the phone up. Is there anything that can be done to recover these?

So if you are trying to find a phone recovery service to rescue your data and the problems you have are like these, you should be able to get your data back.

Post by data-recovery (2016-09-05 06:54)

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